Japanese Cultural Center of Hawaii
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Employment Opportunities


The close-knit JCCH staff have varied interests, but they do share one commonality: their combined efforts to see the Japanese Cultural Center of Hawai‘i continue to grow and mature as an institution that preserves and educates about the Japanese American experience in Hawai‘i.

Thank you for your interest.

Gift Shop Manager

Japanese Cultural Center of Hawai‘i

Position Title: Gift Shop Manager Date: October 31, 2014
Reports To: Director of Programs Status: Full-time; Exempt

Job Summary: The Gift Shop Manager is responsible for the overall business operations and performance of the gift shop, including sales, day-to-day management, staff and volunteer training & supervision, and follows JCCH policies and procedures to ensure efficient daily operations.

Primary Duties and Responsibilities: 

Gift Shop:
• Develops and manages the annual purchasing and revenue plan for the gift shop
• Recruits, schedules, trains and supervises volunteers at the gift shop
• Responsible for day-to-day operations of the gift shop, including opening, closing, purchasing, receiving and inventory
• Assists with the on-line sales program of gift shop items including and not limited to the items sold on the JCCH website and other sites such as E-bay, Craigslist, etc.
• Organizes and designs gift shop windows and displays
• Responds to telephone inquiries and visitor relations to the permanent historical exhibition
• Accepts, evaluates and determines usage of donated items
• Maintains accurate and detailed financial records of the gift shop
• Lead organizer of the annual Things Japanese Sale, monthly craft and collectibles fair, authors and local artists programs, and assists at JCCH festivals
• Assists with the production of all gift shop signs and banners following all JCCH marketing guidelines
• Oversees the maintenance and improvements in the gift shop, permanent historical collection and public spaces
• Assists with fund raising, membership, and stewardship programs
• Manages the rental agreements for the theatre
• Assists with public programs related to the gallery exhibits, JCCH special events, and festivals or events that involve the gift shop
• Assists with on-site management of programs in the gallery and exhibit theater

Other Duties:  Serves as a member of the Program staff, works collaboratively with other JCCH staff on priority programs and initiatives including the Educational Specialist to accommodate school tour schedules.  Work collaboratively with the Director of Communications and Development to promote the gift shop and its programs and activities to the public and membership. This position is also expected to provide staff support to JCCH special events including the New Year’s Ohana Festival, annual fund raising dinner and other events as assigned by the Program Director and the President/Executive Director. 

Work Hours: 40 hours per week.  Schedule to be determined by Director of Programs.

Mental and Physical Demands: Able to multi-task and keep track of multiple projects while meeting deadlines.  Able to lift objects up to 25 pounds.

Communication Demands: Must possess excellent verbal and written skills.  Works well as a member of a professional team; support and/or lead volunteers as necessary.  Excellent phone and e-mail etiquette is required.

Minimum Qualification Requirements
Skills/Knowledge:  Computer skills: Word and Excel required.  Knowledge of Microsoft Office, Windows 7 and Outlook; basic web and graphic design skills desirable; fax machine, multi-line telephone, copier, digital camera, possess valid driver’s license and access to a vehicle as needed to perform job duties and possess functioning cellular phone. 

Education/Experience:  Bachelor’s degree and three years experience in a museum, gallery and/or retail experience.  Experience working with volunteers and strong customer service skills required.  Knowledge of and ability to interpret the Japanese American experience in Hawai‘i strongly preferred.

DISCLAIMER:  This job description may not comprise all duties that may be required. Management has the right to change or delete information from job descriptions. The organization has the responsibility to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. (Revised 9/2014)